Jonathan Jaffe protects consumers against the wrongful acts of large companies. Generally, a free market keeps businesses focused on serving customers’ needs. However, there are times when the free market fails and legal intervention is the only way to correct poor corporate behavior.
When a large business disregards, intentionally or otherwise, its customers’ interests, yet harms them only in a small way, the free market is often incapable of correcting the situation. This is particularly true when the company derives significant revenue from the harm, or when the company has a quasi-monopoly in the market. Examples include Facebook, which misappropriates users names and likenesses into advertisements, and Skype, which forces users to auto-renew services despite having explicit instructions from users not to do so.
In situations such as these businesses benefit when customers give up rather than fight for justice. Few consumers have the will to spend hours to reverse a small charge, or the legal understanding to know when it’s not permissible to exploit private data for a “free” service. Yet, harm that may seem almost inconsequential on an individual basis is huge when multiplied by tens-of-thousands or millions of customers, which is why companies might look the other way when they know they’ve done something wrong—it makes them money.
Jonathan fights for consumers by taking on these matters, serving consumers by correcting the bad acts of large businesses that arrogantly dismiss their customers’ interests, or that take advantage of a person’s reasonable unwillingness to spend great effort to correct a small injustice.
If a company has treated you unfairly, contact Jonathan for a no-charge evaluation to see if he can help.